HelpArc Improved Customer Satisfaction for Atlanta based an ed-tech company
Problem Statement:
Atlanta-based ed-tech company was facing challenges in managing the large volume of customer queries and ensuring customer satisfaction. With the growth of their business, the number of customer support queries was increasing rapidly, leading to long wait times and frustrated customers. The company was looking for a solution to improve its customer support process and enhance customer satisfaction.
Solution:
HelpArc offered customized customer support solutions to the ed-tech company, including chat live agents, customer support tools, and customer support consulting. With the help of HelpArc, the ed-tech company was able to streamline its customer support process, improve response times, and provide a seamless customer experience.
Approach:
- Our team of chat live agents was trained to handle customer queries efficiently and effectively. They were equipped with the latest tools and technology to provide real-time support to customers.
- Our customer support tools were integrated with the company’s existing systems to provide a seamless support experience to customers.
- Our customer support consulting services helped the ed-tech company to understand their customers’ needs better and provide customized solutions to meet their specific requirements.
Results:
- Our chat support team onboarded 3,857 people for free trials, which helped the ed-tech company to increase its customer base and revenue. The average product ticket size was $2100 per customer.
- The chat live agents handled an average of 4000 chats in a month, ensuring prompt and efficient support to customers.
- The ed-tech company saw a significant improvement in customer satisfaction, as evidenced by the reduction in customer complaints.
Conclusion:
HelpArc’s customized customer support solutions helped the Atlanta-based ed-tech company to streamline its customer support process and improve customer satisfaction. With the help of our expert team, the company was able to provide a seamless customer experience and drive business success.